POLICIES
We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at Brandon Hall Plantation’s Bed and Breakfast rooms, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

Booking Policies
Room rates include single / double occupancy and a full breakfast. Additional occupants are $30.00 per night regardless of age. Rates are quoted per night excluding tax (7%).

Prices may vary from outdated quotes on other websites, and only rates as published on our website are guaranteed.

Due to our intimate size, we do not accept any discounts.

Our Bed and Breakfast does not accept walk-in guests. Bookings within 24 hours of stay must be made by phone, otherwise we encourage you to make your reservation online via our website.

All reservations must be guaranteed with a credit card regardless of how the final payment will be made. We accept MC, Visa, and AmEx credit cards and Gift Certificates issued from us. We do not accept personal checks.

If you are redeeming a Brandon Hall Plantation gift certificate, the gift certificate number must be provided at the time of making your reservation along with a valid credit card to reserve a room. In the event of a no-show or late cancellation, the gift certificate will be applied and any remaining balance charged to your card. Gift certificate expire one year from date of issue. Any balance left on the certificate is forfeited if not used by the expiration date and no refunds will be issued.

Check-In/Check-Out:
Our Inn is a little different… we offer self-check -in or contactless check-in with instructions provided to you at the time of booking.

Check-in:  after 3 pm.

Early arrivals are discouraged since our small staff is busy turning the rooms over from the previous night to insure everything is ready for your check-in at 3:00, and a $50 fee will be assessed on the final bill for urgency and extra housekeeping preparations related to unexpected arrivals.

Please, no early drop-off of bags or in-room items.

Check-out:  By 11 am.

Guests are asked not to linger on the property so our staff can prepare our facilities for incoming guests.

Cancellation Policy and Fee:
Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. Cancellations gives us little chance of re-booking a room. For this reason, we uphold a strict cancellation policy and fee:

You’ll be charged 50% of the total price if you cancel after your reservation is made and the total price of the reservation if you cancel in the 2 days before arrival.

No refunds after check-in for early departure, as we are unable to re-book your room.

Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.

No-shows are responsible for full payment of their entire reservation.

Pre-payments:
You’ll be charged 50% of the total price at the time your reservation is made and the remaining amount in the 2 days before your arrival.

Breakfast:
Keeping our guests safe is a priority.  Overnight guests can expect to continental breakfast items in their rooms at check in.  For more information please visit our FAQs on our website.

Smoking and Candle Burning:
Due to the historic nature of our buildings, and for the safety and comfort of all of our guests, we do not allow smoking, fireworks or incense/candle burning in any of our guest rooms, common spaces, or on any of the grounds of Brandon Hall Plantation. Bed and Breakfast guests smoking in the house or in undesignated areas will be charged a minimum $250 fee and up, to return any rooms to a non-smoking status.

Guests, Children and Pets at the Inn:
We cater to the comfort, privacy and security of our registered guests. Overnight Bed and Breakfast guests are the only guests permitted on the property. Brandon Hall Plantation is not open to the public and reservations are required to enter.

Brandon Hall Plantation is considered a quiet escape and getaway for most of our guests, and we work hard to foster that environment. Therefore, it is not an appropriate place for children under 12 years old as overnight guests inside the main house. Children 12 and under are welcomed as overnight guests in both of our cottages and are also welcomed for breakfast inside our main house.

We regret that we are not able to accommodate guest pets. The owners inside pets are confined to the owners’ quarters.

Owner’s Rights:
Brandon Hall Plantation is privately owned and operated—This is our home. We reserve the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.

Property Issues:
Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Owner/Innkeeper.